Frequently asked questions
Orders, payments, shipping, cards, grading, buyback and returns.
Orders
Do I need an account to order?
No. You can order as a guest. An account lets you track your orders, save your addresses and keep your wishlist.
Can a single piece be sold to two people?
No. At payment, the item is held for you for the duration of the payment. If someone else has just bought it, the website tells you before any charge.
Payments
Which payment methods do you accept?
Card and TWINT, on Stripe’s secure payment page. Your card data does not pass through Cetora.
Are the displayed prices final?
Yes: prices are final prices in CHF. Shipping costs are shown separately before payment.
Shipping
How quickly is my order shipped?
Within 1 to 3 working days after payment is confirmed. You receive an email as soon as your order ships, with the tracking number if the shipping method includes one. Shipping methods and rates are listed on the Shipping page.
Cards
How is card condition stated?
Each single card has a condition (NM, EX, GD, LP, PL, Poor) explained on the “Card condition” page. The photos show the actual card.
Grading
What is a graded card?
A graded card has been assessed by an independent company (PSA, BGS, CGC…) that gives it a grade and seals it in a hard case (slab) bearing a certificate number.
Buyback
Do I need to value my collection first?
No. Describe your collection and attach a few photos: Cetora reviews your request and gets back to you by email.
Returns
Can I return an item?
Our sales are final: a paid order cannot be cancelled or returned for convenience. We do take back, at our expense, an item that is wrong, does not match its description or photos, or is counterfeit; please report it within 7 days of receipt. Full details are in our return policy.